We are now being bombarded with the option to use AI for reference checking. Genuinely I ask, how can I confidently outsource that to a robot?

Is it a case of better the devil you know? Whether it be professionally or personally, we’ve all experienced that feeling where someone has become, for lack of a better word, stale. They don’t fulfil your needs like they used to, the care factor isn’t there and quite frankly they leave you wondering if life would be better off without them.

The interview process is a sales process – you need to sell yourself as a solution to business problems. I have some candidates who tell me about the value that they can add as a support professional, and others who tell me what they need (WFH 4 days a week, leaving early for a yoga class on a Thursday etc).