Think you’re a shoe in? Preparation is key to avoid stumbling at interview …

I know that there are a lot of blog posts out there about interview preparation however I still seem to come across so many candidates that miss out on their dream jobs simply because they didn’t take the time to prepare.

If you are applying for a sales role, you are not guaranteed to secure that role just because you have a sales background. A one hour interview gives you such a small portion of time to be able to explain why you are right for a role. If you are unable to give clear concise answers during that hour… then you may very well miss out on the role, even though you were perfect for it!

Before interview, take the time to consider the skills and requirements of the role that you have applied for versus the skills and the experience that you actually have. Ask yourself “If I was the recruiter what would I want to know about the potential candidates for this role?”

For example;

  • Does the role you are applying for require a great deal of multi-tasking? If so, then the interviewer will want to hear about times when you have succeeded in multi-tasking in the past.
  • Is the position a sales role? If so, the interviewer will want to find out about your success in previous sales environments.
  • Am I missing any of the key capabilities? If so, the recruiter will want to know how you will overcome this, or what transferable experience might be relevant.

You get the picture…

Therefore in my opinion, one of the best ways to prepare for an interview is to think about some of the transferrable experiences that you have had in previous roles (that relate to the role you are applying for) and practice explaining them in an easy to follow, chronological order.

The last thing you want to do in interview is stuff up the answer to an easy question just because you run out of time to remember the details, or can’t remember the specific order of events.

When a recruiter asks for an example in an interview, they are looking for a SPECIFIC answer. Not… “I did that all the time” or “I met my KPI’s every day”. They are looking for exact examples of real situations and YOUR exact part within that example.  If you have taken the time to prepare an easy and concise way of explaining your experience you will avoid drawing a blank.

The interviewer will want to hear you talk confidently about your experiences, successes etc. If you stumble, stutter or backtrack it is much harder for that confidence to shine through.

When you walk out of an interview you want to be thinking to yourself “well I have done all I can do and I am feeling confident” not “far out I really stuffed up that basic question about my experience!”

 

Casual Dress, Casual Attitude?

We’re all really busy. More so than ever. Everything is at our fingertips providing instant results. It’s the age of technology and it’s amazing.

 

However, there are some things that haven’t caught up to this go-go-go revelation. And probably should. Common courtesy and politeness are two things that come to mind.  It is only too often these general manners have been lost or forgotten in our fast paced ever-ready indulgence.

 

The one thing that I find completely disheartening is the lack of response in returning phone calls, both as a prospective candidate and on the job. I’m sure this fits into the common courtesy category.

 

As an experienced Executive Assistant currently looking for new opportunities, I’ve had to swiftly adapt to the changing market and methods to a get a look in. The job market moves very quickly, blink and you’ve missed an opening.

 

Occasionally the standard thank you email comes through. Occasionally the phone rings for a great chat about a position, which may lead to interview. Sadly a large proportion simply don’t respond. I’ve experienced positive conversations ending with “you’ll receive a phone call by the end of the week either way”, yet that phone call doesn’t come. I’ve experienced being the final candidate with referees lined up to never hear about the role again. But these types of behaviour happen in the every day workplace too. I’ve experienced people not responding to me on the job simply because I am the EA and not the boss.

 

A good EA is integral because they are organised, savvy and well connected. We know as much about the goings on as our boss. We’re the movers and shakers behind the Executive, the glue that binds the pages of the book, if you like. We can be influential and we usually have good memories.

 

Take a moment out of your busy schedule. Call if you said you would. A short email is quite acceptable, even the standard response is ok, at least then we know exactly where we stand. Either way, have the common courtesy to respond. It is always appreciated.

 

Written by Sharon Herzog

Fluff your CV, don’t bluff it!

You read the job ad on SEEK and you believe you are perfect for the job – you’ve got all the qualifications they are asking for. Oh hold on… What does that say? They want someone who has experience with this, that or the other. “Well, I could do that,” you think to yourself. “I haven’t done it before. But, I could learn.”

Given that the job market is as tough as nails at the moment it may be tempting to bluff your CV but is that a really a good idea? Not if you are the former Yahoo CEO Scott Thompson: he was fired last May after he was caught out for including a bogus computer science degree on his CV. With so many social mediums like Facebook, Linked In, Twitter etc. you can assume that everything you say will be checked – and can be verified with the click of a mouse! So how do you sell yourself without a little bit of embellishment? Here are a few do’s and don’ts when playing around with your CV…….

Job Title

Never upgrade your job title, too often when screening resumes recruiters can think “too experienced” when in fact you may be doing that exact job now –you’ve just exaggerated your title. You can of course adjust it if it’s not a common role like “new category consultant (sales consultant)”. This is the first thing people look at on your CV. Recruiters literally read hundreds of CV’s a day, they don’t read every single line so take that into account.

Dates of Employment

Many people lie about gaps in their CV’s or remove temp/ contract roles to show employers they are stable and loyal – DON’T! Fill in all the gaps – if you were travelling……..state it, if you were only in a job for a short time…… include it! You can always explain that it wasn’t the right fit. If you had a few contract roles – list them; just the  job title, company and dates – no need for duties here unless the role is specific! Recruiters don’t want to see your 6 temp reception duties replicated in a row.

Education and training

Never ever lie about your education as this information is very easily verified. If you don’t have tertiary qualifications then list your education at the end of your CV so more emphasis can be placed on your skills and work experience.

Key strengths

Don’t list skills that you don’t have on your CV. This goes without saying, if you are not comfortable with Microsoft Excel – leave it off your resume altogether.  List the skills that you are good at, try be more creative than “Excellent communicator” or “Organised” as this doesn’t set you apart from the competition.

Little things can make the world of difference on your CV to fluff it up and emphasis what you ARE good at not what you WISHED you were good at. A layout that highlights your skills, expertise and summarise your capabilities draws the reader into your CV and as a result you avoid those awkward moments when the truth comes out – and believe me it always does!

Put your best voice forward… you don’t even need to wear a suit!

As companies look to streamline systems and find more efficient ways to not only recruit staff but manage interviewing we have seen a rise in the old ‘phone interview’. They can be fraught with danger if you don’t know how to handle one or have never done one before.

Personally I’m not a fan of the phone interview in a professional recruitment process for a whole variety of reasons, the main one being that neither party can see each other and when you take out the sense of sight you must rely purely on the voice and communication skills.

Some people are very gifted in this area. They have a fantastic phone voice, are articulate and can tell a story well without the assistance of non-verbal communication tools such as hand gestures or facial expressions.

However, the vast majority of people need to apply a little bit of effort here to really nail it!

Here are a few quick tips to help you in the future:

  • You MUST ensure you are in a quiet place and be certain you won’t have any interruptions. Nothing kills the mood of the interview if the interviewer has to raise their voice constantly, needs to ask you repeatedly “can you hear me” or needs to speak over buses going past. Try to speak off a landline as opposed to a mobile if you have access to one.
  • First and foremost speak clearly and if you are a naturally fast talker, slow down a little.
  • Try smiling when you speak – it can help you sound more upbeat. Try it, your tone raises just that little bit doesn’t it?  Now I don’t recommend talking through the whole interview with a cheesy smile or you might end up sounding a little bit odd, but use it as a technique to emphasise key things or emphasise a skill or experience you are proud of.
  • Remember that you only have your voice to show your energy levels. No-one will see how quickly you walked in the door, or how firmly you shook hands, that you are wearing the most sharp looking outfit of all time or how eager you are coming across as you sit on the edge of your chair. They will only feel your energy through your tone and overall communications style so push yourself out of your comfort zone and speak up!
  • Speak with confidence but choose your words carefully as you don’t want to waffle.
  • In terms of answering questions, it can help to jot down a few words of the question as the interviewer is speaking to you. That way you stay focused on that question as you speak.
  • With your words, create a very clear picture for the interviewer so they can ‘feel’ you performing the role. Give more than a one word or one sentence answer, paint the picture and engage them by emphasising key words about your experience and outstanding skills.
  • Control your breathing, stay calm and if at any time you are a little nervous just ask for a quick break (although that isn’t ideal as you really want to show you’re on your game and can think on your feet so only do so if you really think you need it).
  • The positives are that you can have key words about yourself and your strengths right in front of you for quick reference in case you are put on the spot. You can also have notes about the company handy and scan over them if required.
  • The other plus is that don’t have to do your hair, iron your outfit, put on a tie or travel anywhere to the interview.

Phone interviews have their place e.g. for interstate or international interviews, to speed up a recruitment process when the two parties can’t meet quickly and for bulk recruitment processes when it’s just not possible to bring in a vast number of people.

However, in my opinion nothing beats the old fashioned face to face interview between two people where you can truly build a lasting relationship. You can both speak, both listen and you can also pick up on all the incredibly valuable non-verbal communication signs that help make up a person in total.

At the end of the day, a person is more than just a voice.

Negative Nancy’s rarely get the job!

As a recruiter I have met HUNDREDS of people!!! While everyone is different i.e. different skills, appearances and backgrounds, what do you think is the one quality that makes a candidate stand out from the masses???…………………………..POSITIVITY!!!

As an interviewer, no matter if you are an agency recruiter or an internal hiring manager, the most frustrating interviews are held with those that have a negative view on life. The ability to turn negatives into positives is a rare skill, but something that I think everybody should strive towards!

When I ask “Why did you leave your last job”? I am really not looking for any of the following answers;

  1. “My boss was really negative all the time, and I didn’t like him/her”
  2. “I had no friends in the company”
  3. “I haven’t been promoted”

While these things may be true, sometimes it’s all in the delivery of the answer that can make or break your chances at interview. Therefore before you answer, put yourself in the interviewer’s shoes. What are they likely to think of the above answers?

  1. Why was the manager negative towards this candidate? Was it because they were a poor performer?
  2. Why did she have no friends? Concerning.
  3. Were they not promoted because they were a poor performer?

Even if the last company you worked for was the worst company on the face of the earth, it is important to explain to the interviewer the positives that you got out of working there. Honestly, try to avoid even mentioning the negatives if you can help it because when you leave an interview, you want that interviewer to think positive things about you and your experience. You want them to be excited about the possibility of offering you (or helping you to find) a job. I can guarantee you that if you make even one negative comment without turning it into a positive; you will be remembered by the negative -even if you gave 10 other very positive answers.

You don’t want to be remembered as the candidate “that hated their boss”, you want to be the candidate that “was so positive and engaging that I want to hire him/her!”

You may think that you can rely on your skills and experience to get you over the line… however I cannot even count the number of times that I have chosen to put a person forward to a client with a positive, friendly attitude that is lacking the right experience, OVER that negative Nancy with the perfect resume!

Some food for thought…