• Take ownership and lead client experience and sales for a scale-up brand
• Work amongst a team of high performers and have your ideas heard
• OTE $120k-$140k plus super – senior management position

Are you a seasoned sales/retail manager who lives and breathes creating the ultimate customer experience? Do you have a wealth of sales knowledge and a nurturing leadership style to develop an expanding team? Are you seeking an employer who pushes to stay ahead of the curve and will value your contribution?
  
Working for an Australian leading brand, that has established itself as the most innovative, market-leading player in its space, this is not your average Sales Manager position.
  
This is a business that is all about fostering creativity, harnessing tech and delivering a lasting impact to its huge customer base. As a team, they continually strive to disrupt the status quo.
  
You’ll find this company near Alexandria, with its showroom, HQ and warehouse all under one roof. It’s a collaborative work environment where everyone’s ideas are heard and appreciated.
  
With an expanding sales team whose presence spans from the showroom floor to a virtual setting, the time has come to recruit an experienced-obsessed Sales Manager to support the team continue to hit goals for the years to come.
  
The role…
  
The Sales & Experience Manager will own the retail sales function across the business. With a unified team of 6 who work both the shopfloor and online appointments, you’ll be the guiding hand to develop a team of A-players.
  
You’re an expert in your space and will work with the SLT to bring ideas and memorable experiences to life for their customers.
  
Whilst no two days in retail are ever the same, you can expect to be running with the below on the day-to-day…

• Leadership – build, enhance and retain a high-performing retail team (6 at present). Create development plans and regularly conduct both team and 1:1 meetings to ensure the team is continually learning
• Hands on – you love working the floor and lead by example. You’ll be ‘in the weeds’ with the team so you can regularly evaluate the quality of experience each customer receives
• Create and set targets/KPIs – work with the team to support them in achieving group retail targets. You’ll identify gaps/challenges in performance and work to implement a positive change
• Work with the online team to ensure extremely high service levels and experiences are translated through to online customers
• Support the development of post-sales care and customer service – communicate with customers directly and act as a point of escalation for any issues
• Collaborate with the SLT and bring ideas for continuous improvement projects 

What we need from you…
 
Customer service is embedded in your DNA, and you have a proven track record of creating untouchable experiences. To own this role, we are ideally seeking at least 5 + years of management experience within a retail/customer-facing environment.
  
Leading a team is second nature to you and provides you with a great sense of purpose and pride. You’re a proactive, hands-on operator who understands that the best results are yielded when you lead from the front.
  
To get us really excited you’ll have a strong understanding of how technology can be best utilised to strengthen a customer experience. You don’t shy away from tech and will seek to find the best solutions to bolster team performance and retail offerings.
  
The retail space operates Monday – Saturday so it’s important that you’re able to lead the team from the front one Saturday per month.
  
We are working quickly to identify a high-calibre candidate to run with this role, so apply today to register your interest. We look forward to working with you!